Cancellation Policy


1. No-Show and Late Cancellation

If you cannot attend a session, please cancel through your account at least 3 hours before the class start time.
Cancellations via email are not accepted.

  • Late Cancellation: $5 fee

  • No-Show: $10 fee

After a late cancellation or a no-show, a payment link will be sent to your email.
Payment must be completed at least 3 hours before your next scheduled session; otherwise, you will not be able to attend until the payment is received.

To remain eligible for rewards, you must cancel at least 3 hours before the scheduled start time through your account. Failing to do so will result in the loss of the reward.

2. Reward Program for Monthly Pass Holders

If you hold a Monthly Pass, you are eligible for our No-Show Reward Program.

  • If you attend all scheduled sessions during your billing cycle (no no-shows), and your Monthly Pass is successfully renewed, you will receive a $10 reward.

  • The reward can be claimed as either:

    • $10 off your next month’s payment (via PayPal), or

    • a $10 Amazon gift card.

Important:

  • Rewards are granted only if you contact us at info@1om1.net to request redemption, and your subscription is active and continuously renewed.

  • If no self-report is made, or if your subscription is paused, suspended, or canceled at the time of redemption, the right to the reward does not apply.

3. Managing Appointments Online

You can conveniently manage your bookings directly through your account: https://1om1.net/account.
Here, you can view, cancel, or reschedule your upcoming sessions.

For the most efficient communication and to ensure your instructor receives updates promptly, please make all changes through your account rather than by email.

4. Policy Changes

Please note that this Cancellation Policy and the Reward Program are subject to change at any time without prior notice.